Handling Reward Credit Card Disputes

If You’re a Business Owner
Online business owners or internet marketers should be especially aware about the issue of credit cards and disputes. Yes, accepting credit card payments can dramatically boost your sales particularly from reward credit cardholders but there is also the risk of occasionally disputes from customers. Anticipating the problem and knowing how to handle it is best.

How to Handle Disputes
Merchants usually encounter charge back disputes from customers who purchased with a credit card. It is called a charge back since the customer makes the complaint to his/her credit card issuer a day or days after the item has been bought and paid. In short, the credit transaction has been done and the charges have been credited to the cardholder’s account.

What are the possible reasons for a charge back dispute? One possible cause is that the account has been used without the Real cardholder’s consent. Unauthorized charges can occur when the actual credit card or the credit card numbers have been stolen. This usually happens with online purchases.

Another reason for a charge back dispute is that the customer received the purchased items in bad condition. This can happen because of poor packaging or a poor delivery service. Obviously, if the item isn’t received well, the customer will complaint and demand the refund of the purchase.

In both scenario, the issuer of the credit card will usually be on the side of the cardholder. Thus, the merchant becomes the one to shoulder the payment of the credit card charges. Customers have the right to dispute and protect themselves against poor customer service and it is the owner of the business who has to carry the load.

Obviously, if you own an online business, it is your duty to secure the protection of your customers’ identity and their purchases as well. To avoid charge back disputes, you must ensure that you are using a secured website and that you are using a reliable shipping service.

If You’re a Customer
As a credit card holder, what can you if you found out that there are incorrect charges in your account? Remember that you have the right to dispute these charges. Call your credit card issuer immediately and explain the situation. Don’t forget to do follow up through a formal dispute letter sent through registered post mail.

Always check your monthly credit card bills for any signs of fraud or unauthorized transactions. If you’re a using a reward credit card, see to it that you are really getting the points you earned from your purchases.

Don’t buy from online shops with a questionable reputation. Check the background and history of the merchant. See to it that you are using a secured server and that your personal information will be kept confidential.


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